REFUND
Refunds may be allowed in cases where the product(s) is found to be faulty. Loomy Beauty should be intimated in writing, of return within 24 hours after receiving the product(s). Refunds will be issued to the same credit card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping costs are non-refundable. Please allow two weeks for the processing of returns.
For further explanation and facilitation, please contact our customer representatives at support@loomybeauty.com
RETURN & EXCHANGES
At Loomy Beauty, your satisfaction is our utmost priority. We are committed to providing you with high-quality products and exceptional service. If you are not entirely satisfied with your purchase, please review our Return and Exchange Policy outlined below.
- Eligibility for Returns and Exchanges
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Purchases Covered: Only products purchased directly from loomybeauty.com are eligible for returns and exchanges.
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Condition of Items: Items must be returned in their original, unused, and unopened condition. Gently used products may be considered on a case-by-case basis.
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Time Frame: Returns must be initiated within 2 days from the date of delivery. Returns received after this period are subject to Loomy Beauty’s discretion and may not be eligible for a refund or exchange.
- Return and Refund Process
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Inspection: Upon receipt, all returned items will undergo a thorough inspection to ensure they meet our return criteria.
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Processing Time: Approved returns will be processed within 3 business days from the date we receive your returned item(s).
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Refund Confirmation: Once processed, you will receive a confirmation email detailing the refund amount and the method of reimbursement.
Please note: Refunds for returns received after the 2-day window are not guaranteed and will be handled at Loomy Beauty’s sole discretion.
- Exchange Policy
Exchanges are available under the following circumstances:
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Incorrect Order: If you receive a product that does not match your order.
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Damaged Product: If the product arrives damaged or defective.
Exchange Requirements:
- The original product must remain unopened and be returned in its original packaging.
- Damaged or incorrect items must be reported immediately upon receipt of your order.
- How to Initiate a Return or Exchange
To facilitate a smooth return or exchange process:
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Contact Us: Reach out to our customer support team at support@loomybeauty.com with your order details and reason for return or exchange.
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Authorization: Our team will provide you with a return authorization and instructions on how to send back your item(s).
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Shipping Costs: Loomy Beauty will cover the cost of re-shipping replacement items for incorrect or damaged orders at no additional charge to you.
- Important Considerations
Claims for Lost, Missing, Incorrect, or Damaged Items:
- Must be reported immediately upon receipt of your shipment.
- Retain all original packaging and shipping materials for inspection purposes.
- Loomy Beauty reserves the right to limit or deny refunds, exchanges, or reshipments if claims are reported after the 2-day window or are found to be abusive.
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Abuse Prevention: We monitor claims related to lost, missing, incorrect, and damaged items to prevent abuse of our return and exchange policies. Any fraudulent activity may result in the denial of claims and potential account suspension.
ORDER CANCELLATION
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Loomy Beauty has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment being declined by the issuing financial institution.
At Loomy Beauty, we strive to ensure your shopping experience is seamless and worry-free. We appreciate your trust in us and are dedicated to addressing any concerns promptly and professionally.
For any further assistance or inquiries, please do not hesitate to contact our customer support team at support@loomybeauty.com .
